“If there was an award for the most supportive and awesome team, you guys would definitely get my vote!”
Hear directly from those who know us best — our valued clients and partners. Whether you’re looking for insights into our products, services, or customer experience, these stories reflect our commitment to delivering exceptional results and building lasting relationships.
wellbeing enquiries answered per month
spent on wellbeing last year
fewer staff absences with our wellbeing support
of staff who accessed our services were not absent
Physiotherapists deal with a whole range of musculoskeletal conditions from lower back pain to tennis elbow. Our Lead Physiotherapist, Mike, helped a lady called, Donna, who had a very rare spinal condition called DISH, which stands for Diffuse Idiopathic Skeletal Hyperostosis. Donna had struggled to get any help through the NHS and her GP didn’t know what it was. The physiotherapist that she saw was less than helpful. She had reached an all time low and was in absolute agony.
Fortunately, she was able to access our care through the wellness service. She was recommended the SAS service through work, as they had used our services previously. She made the life changing decision to ring our wellbeing team. By the time Mike spoke to her, she was very low and depressed, felt that no one was listening to her and she didn’t know which direction to go in. He was able to give her some really good advice on the nature of the condition, and how to self manage the pain. She was given a series of exercises to do at home in order to facilitate movement through the spine in a safe and constructive way.
On the follow up call she was a different lady. She was in a much better place. Her exercises were really helping her, her pain was much reduced and she was much more active. She was also had an appointment booked in with June, our wellbeing consultant. The support that she received blew her away, she could physically feel the pain leave her body. She has since had several more sessions with June, in which June has been very accommodating. Donna has been able to implement the learning into other aspects of her life.
“I had no idea how my life was going to be affected. I reached an all-time low where I genuinely felt I couldn’t live like this.
I spoke to a lovely admin lady called Heather. She taught me that ‘it’s ok not to be ok’. She listened, was so kind and caring and signposted me to other wonderful people.
Assistant Head Nurse, Louise then called me the next day. She also put me at ease and suggested she’d signpost me to Mike, their Physiotherapist. I wasn’t sure what he could do as my physio had said there was nothing they could do for me.
When Mike called he was like a breath of fresh air. He told me exactly what I needed to do. He was so efficient and sent me so many different exercises.
Then came my appointment with Mindfulness Teacher, June. The support that June gave me blew me away. She took my pain away. You have been amazing. If there was an award for the most supportive and awesome team, you guys would definitely get my vote!”
